FAQS

YOUR ORDER

If you live in the UK and have selected free delivery, your order should arrive within 2-5 working days via Royal Mail. If it does not arrive within 5 working days please give us a call and we can look into this for you!

If you have ordered chilled items for delivery, you will receive these within 48 hours of placing your order if you order Monday-Thursday, via Fedex Courier. If you have ordered non-chilled items as well as chilled items in the same order, you will receive these in 2 different deliveries with the ambient delivery arriving 2-5 working days via Royal Mail.

Primarily, we use Royal Mail for all ambient items in your order and these are occasionally separated during transit, and therefore may arrive on consecutive days rather than altogether. Please contact us if your order has not arrived within 5 working days.

If you have ordered chilled items for delivery, you will receive these within 48 hours of placing your order if you order Monday-Thursday, via Fedex Courier. If you have ordered non-chilled items as well as chilled items in the same order, you will receive these in 2 different deliveries with the ambient delivery arriving 2-5 working days via Royal Mail.

In the dispatch notification that you will receive, we will indicate which items have been dispatched.

If you have ordered items from our Miso Tasty range that contains both Craft Tofu (chilled items) and Miso soups, pastes, sauces or meal kits (ambient items) in the same order, you will receive these in 2 different deliveries. The chilled items will arrive first within 2 days, and the ambient products within 2-5 days.

In the dispatch notification that you will receive, we will indicate which items have been dispatched.

Our craft tofu is made at a different factory in the UK to our other products. In order to keep air miles low, we are dispatching our craft tofu straight from the factory, rather than consolidating them with our Miso Tasty ambient products which are dispatched from our head office.

If you live in the UK and have selected free delivery, your order should arrive within 2-5 working days via Royal Mail. If it does not arrive within 5 working days please give us a call and we can look into this for you!

If you have ordered chilled items for delivery, you will receive these within 48 hours of placing your order if you order Monday-Thursday, via Fedex Courier. If you have ordered non-chilled items as well as chilled items in the same order, you will receive these in 2 different deliveries with the ambient delivery arriving 2-5 working days via Royal Mail.

Primarily, we use Royal Mail for all ambient items in your order and these are occasionally separated during transit, and therefore may arrive on consecutive days rather than altogether. Please contact us if your order has not arrived within 5 working days.

If you have ordered chilled items for delivery, you will receive these within 48 hours of placing your order if you order Monday-Thursday, via Fedex Courier. If you have ordered non-chilled items as well as chilled items in the same order, you will receive these in 2 different deliveries with the ambient delivery arriving 2-5 working days via Royal Mail.

In the dispatch notification that you will receive, we will indicate which items have been dispatched.

If you have ordered items from our Miso Tasty range that contains both Craft Tofu (chilled items) and Miso soups, pastes, sauces or meal kits (ambient items) in the same order, you will receive these in 2 different deliveries. The chilled items will arrive first within 2 days, and the ambient products within 2-5 days.

In the dispatch notification that you will receive, we will indicate which items have been dispatched.

Our craft tofu is made at a different factory in the UK to our other products. In order to keep air miles low, we are dispatching our craft tofu straight from the factory, rather than consolidating them with our Miso Tasty ambient products which are dispatched from our head office.

If you live in the UK and have selected free delivery, your order should arrive within 2-5 working days via Royal Mail. If it does not arrive within 5 working days please give us a call and we can look into this for you!

If you have ordered chilled items for delivery, you will receive these within 48 hours of placing your order if you order Monday-Thursday, via Fedex Courier. If you have ordered non-chilled items as well as chilled items in the same order, you will receive these in 2 different deliveries with the ambient delivery arriving 2-5 working days via Royal Mail.

Primarily, we use Royal Mail for all ambient items in your order and these are occasionally separated during transit, and therefore may arrive on consecutive days rather than altogether. Please contact us if your order has not arrived within 5 working days.

If you have ordered chilled items for delivery, you will receive these within 48 hours of placing your order if you order Monday-Thursday, via Fedex Courier. If you have ordered non-chilled items as well as chilled items in the same order, you will receive these in 2 different deliveries with the ambient delivery arriving 2-5 working days via Royal Mail.

In the dispatch notification that you will receive, we will indicate which items have been dispatched.

If you have ordered items from our Miso Tasty range that contains both Craft Tofu (chilled items) and Miso soups, pastes, sauces or meal kits (ambient items) in the same order, you will receive these in 2 different deliveries. The chilled items will arrive first within 2 days, and the ambient products within 2-5 days.

In the dispatch notification that you will receive, we will indicate which items have been dispatched.

Our craft tofu is made at a different factory in the UK to our other products. In order to keep air miles low, we are dispatching our craft tofu straight from the factory, rather than consolidating them with our Miso Tasty ambient products which are dispatched from our head office.

ABOUT OUR COOKING SAUCES

Yes, these are fully recyclable – tube and lid. Simply make sure that the bottle has been emptied of sauce before recycling.

Yuzu is a Japanese citrus fruit, with sweet mandarin lemon flavours. They are really delicious and rare! The juice from a Yuzu is a quintessential Japanese flavour.

All our glazes are gluten-free and vegan, so is great for a range of diets.

ABOUT OUR MEAL KITS

The Meal Kit carton boxes are all recyclable, but unfortunately the packaging inside are not recyclable, as those items are food-grade materials. This includes the sachet for the noodles, sauces and garnishes. We are looking for recyclable packaging alternatives with our suppliers in order to reduce our packaging that cannot be recycled.
We designed our Meal Kits to be as close to real cooking as possible, with separate pre-portioned ingredients, rather than mixing all ingredients into one pouch. The separate of pure ingredients enhances the quality of the cooking and makes our Meal Kits most similar to scratch cooking. Another reason for the separate packaging is to allow our meal kits to be enjoyed for a single meal if one is cooking and dining alone – you can enjoy one kit for one meal and save the other kit for another day, with all the ingredients just as fresh as your first meal from the Meal Kit. We do recognise that the prioritising of the meal quality and flexibility has been at the expense of extra packaging, so we are working on reducing this, as part of our product development plans.
All our carton packaging, glass jars for our pure miso pastes and plastic squeeze tubes for our glazes are recyclable. The tray for our tofu is also recyclable.
Unfortunately, our sachets and film materials are not yet recyclable.

ABOUT OUR MISO

There is no need to keep your miso soup pastes in the fridge. You can store your product in a grocery cupboard, in as cool a place as is practical. The Japanese boast that, apart from the colour, miso paste lasts a hundred years! But to be careful and comply with UK regulations, there is a best before date located on the box. Regarding our organic cooking pastes, we recommend that once opened, you keep these in the fridge and use within 3 months. As above, miso can darken as it is exposed to air and over time.

If you see any mould growing on top of the miso, we advise that you throw it away, although we have heard about people who simply scoop off the mould and carry on and we praise the brave who do! As this is an unpasteurised miso, we recommend that you store the miso in the fridge once you have bought it from Miso Tasty!

Our miso soups and cooking pastes contain no wheat. The only cereal is rice which does not contain gluten.

Miso is incredibly good for your body and in Japan, enjoying a miso soup every morning is part of a wellbeing routine for many. Eating fermented foods regularly, especially if the miso is unpasteurised like ours means that your stomach will enjoy the healthy bacteria and live enzymes that are great for maintaining good digestion and a healthy gut. The high levels of protein (up to 20% protein in pure soybean miso, same as Chicken!) and natural vitamin B12 in miso is also a fantastic addition to any diet and especially beneficial for vegetarians and vegans.

Our miso soups are is not certified organic, but it is GMO-free as well as free of MSG and preservatives. It is an entirely natural product. We hope to make our miso soups organic in the future. Our cooking pastes are organic, and certified.

No, our miso does not contain MSG or any other preservatives or artificial flavours.

Miso is a fermented food made from natural ingredients. To varying degrees, depending on the type of miso, and the conditions you keep your miso in, miso is still ‘live’ and continues to ferment and develop in its pack, even once it’s out of its fermentation vessel. Because of this, the colour of our miso paste varies from batch to batch and the flavour may be slightly different too, to a small degree, and that’s the beauty of eating food that is live and natural; each batch is unique.

Yes. As with all foods just make sure that it is not too hot before serving. The savoury flavours are often a hit with our smaller fans!

All our miso paste is made in small batches by artisans in the Central Japanese Alps, in the Nagano region of Japan. We import it directly from Japan.

Alcohol is a processing aid in miso manufacture. It is common practice in Japanese miso manufacture to use ethanol in the process. When rehydrated, the alcohol level in our miso soup is 0.37%. However, when water which is over 70°C is added to make the miso soup, this alcohol content evaporates.

Miso is a fermented food made from natural ingredients. To varying degrees, depending on the type of miso, and the conditions you keep your miso in, miso is still ‘live’ and continues to ferment and develop in its pack, even once it’s out of its fermentation vessel. Because of this, the colour of our miso paste varies from batch to batch and the flavour may be slightly different too, to a small degree, and that’s the beauty of eating food that is live and natural; each batch is unique.

ABOUT OUR TOFU

Craft tofu is simply soy milk that has formed a block. Find out more here!

Tofu packs a serious nutritional punch! Find out more here.

When you receive your Craft Tofu, store it in the fridge for up to 2 weeks. Once opened, either drain and store in a ziplock bag or tupperware for up to 2 days, or cover completely in water and change the water daily. If you cover in water it can be stored for up to 3 days.

We go the extra mile to ensure that our tofu is perfect for your dish! To find out more, click here.

Across Asia tofu is enjoyed in cooking without any need for pressing. In fact, most people wouldn’t know about pressing at all. This is because there are many varieties of tofu available all of different textures, which are selected for different dishes. Pressing tofu is more common in the west, where fewer textures are available. Pressing tofu squeezes out all the water and compacts the tofu to make it more dense, removing its springy texture. There is no need to press Miso Tasty’s Craft tofu, as we have designed it so that the it is already the correct texture for the dish you desire. Find out more about pressing tofu here.

All our soy is non-GMO and our Craft Tofu and our Miso Pastes are certified Organic by The Soil Association, this ensures that we can trace all our ingredients back to its natural, organic origins and has been produced under conditions that considers our impact on the environment. Find out more here.

Silken tofu is actually a different kind of tofu to our Miso Tasty Craft Soft Tofu, with a different making process. Our soft tofu is porous and designed to take on flavour, while silken tofu has a glossy exterior where sauces and flavours coats rather than penetrates the tofu.
Both types of tofu are delicate so they are not ideal for stir-fries, but silken tofu is more fragile than our soft tofu. For Miso Tasty, soft tofu has a different dish occasion compared to silken tofu.
The sleeve and the tray of your Craft Tofu is 100% recyclable.  The clear film that seals the tofu in its water pack is not recyclable yet.
Delivery via misotasty.com includes further packaging to protect the product in transit. For this, the cool box is recyclable, the bubble wrap is biodegradable and the ice packs are reusable.