DELIVERIES

£5.95 Standard UK Delivery, Free UK Delivery on all orders over £30, and typically takes 2-5 working days. There is no need for you to be available to sign for your parcel.

Our fresh Craft Tofu is delivered by Fedex Courier, on ice. Orders placed between Mondays-Thursdays before 12 Noon will be delivered within 48 hours. Outside of this window, orders will be processed the following Monday.

If you order Craft Tofu and other Miso Tasty products in the same order, then these will arrive separately via Royal Mail.

If your items do not arrive together on the same day, this may be because boxes have been sent out individually. Please wait until 5 working days have passed before contacting shop@misotasty.com.

If your order does not arrive in the allotted time frame, please contact us at shop@misotasty.com.

Please note that if there is an item which is out of stock, but is due to arrive in the warehouse within 48 hours, your order will be despatched as soon as it is in stock: next day delivery will not be an option.

Please note that working days for Miso Tasty are Monday – Friday and do not include bank holidays.

Please check all goods on receipt as any damaged or faulty goods need to be reported within 3 working days with picture evidence.

RETURNS

In the unlikely event that a parcel arrives damaged or faulty please contact our Customer Services team on shop@misotasty.com and we will investigate this for you.

If you wish to return an item we need to receive it back into our warehouse within 14 days of receipt for a refund or exchange. We ask that you please return the items where possible with their original packaging. This does not affect your statutory rights. As the goods are your responsibility until they reach our warehouse please ensure the items(s) are packaged to prevent any damage.

Please send via Royal Mail to Miso Tasty Ltd, Unit 40 Hackney Downs Studios, Amhurst Terrace, London E8 2BT

With the exception of faulty and damaged goods we are not responsible for the return postage and advise that you obtain a certificate of postage in case the parcel fails to reach us.

If you wish to cancel your order and return it to us, you must let us know within 14 working days of receiving your parcel. This can be done by calling our Customer Services team via email at shop@misotasty.com. You will then need to return the item(s) to us, at your own expense if you have already received them. Once we receive the item(s) we will issue a full refund for the cost of the returned item(s).

Please note that it can take up to 21 days to process a return.